Refund Policy
Fair, transparent, and human-centered approach to refunds.
Last updated: September 3, 2025
The Human Approach
Case by Case
Each refund request is reviewed personally. We believe in treating people fairly, not hiding behind policies.
Talk to Us First
Most issues can be solved with a quick conversation. We're here to help, not to keep your money unfairly.
Our Philosophy
We're not a faceless corporation. mention.click is built by real people who understand that sometimes things don't work out as expected.
What this means:
- If you have a legitimate concern, we'll listen
- If we made a mistake, we'll make it right
- If the service genuinely didn't deliver value, let's talk
- We'd rather solve the problem than keep unhappy customers
When We Consider Refunds
Refunds are rare and only considered in exceptional circumstances:
Our Critical Errors
- • Billing errors or duplicate charges
- • Service completely unavailable for 8+ hours
- • Major data loss due to our system failure
- • False advertising on our website
Generally Not Refunded
- • Didn't like the results
- • Changed your mind
- • Found a cheaper alternative
- • Business changes or closure
- • Unused subscription time
- • Technical learning curve
Important: By subscribing, you acknowledge that refunds are at our sole discretion.
How Refund Requests Work
Step 1: Contact Us
Email us with details about your situation. Be honest about what went wrong and why you're requesting a refund.
Refund requests: [email protected]
General inquiries: [email protected]
Step 2: We Review
Every request gets personal attention. We'll look at your usage, account history, and the specific circumstances.
Response time: Usually within 1-2 business days
Step 3: We Respond
We'll either approve the refund, suggest an alternative solution, or explain why we can't issue a refund in this case.
If approved: Refunds are processed within 5-7 business days
Billing & Cancellation
How Billing Works
- Monthly billing: Charged on the same date each month
- Secure payments: Processed through Stripe
- Auto-renewal: Continues until you cancel
Canceling Your Account
- Cancel anytime from your dashboard
- Access continues until your period ends
- No automatic refund for unused time
Common Questions
What if I just don't like the service?
That's totally fair! Reach out and tell us what didn't work for you. Sometimes we can fix the issue, sometimes we'll consider a refund. We'd rather have an honest conversation than an unhappy customer.
Do you offer trial periods?
We're working on this! For now, if you're unsure about the service, email us first. We can often provide a demo or answer specific questions before you subscribe.
What about accidental charges?
Definitely email us immediately. Accidental charges, duplicate payments, or billing errors are exactly the kind of thing we'll refund quickly.
Can I get a partial refund if I cancel mid-month?
Usually no, but if you have a genuine emergency or special circumstance, let us know. We'll consider it on a case-by-case basis.
Need to Talk?
Don't be shy. If something's not working out, let's have a conversation about it.
Real emails, read by real people. Usually respond within 6 hours.